Contact information

We're Here to Support You

Whether you have questions about your order, need product guidance, or want to learn more about ritual care, our team is ready to assist.

Contact Details

Email: hello@puruslumina.com
Phone: +44 7464 827810
Office Hours: Monday – Sunday: 9:00 AM – 6:00 PM GMT

Mailing Address

Purus Lumina Ltd
3rd Floor, 86–90 Paul Street
London, EC2A 4NE
United Kingdom

What We Can Help With

• Order Support – Track shipments, modify orders, resolve delivery issues
• Product Guidance – Recommendations, usage instructions, ritual care advice
• Subscription Management – Plan changes, billing questions, delivery preferences
• Returns & Exchanges – Initiate returns, report damaged items, request replacements
• Wholesale Inquiries – Partnership opportunities for retailers and practitioners
• General Questions – Anything else we can assist with

Response Time

We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please call during office hours.