Shipping policy
SHIPPING POLICY
Effective: March 2026
Fulfillment & Processing
All Purus Lumina products are hand-crafted to order:
• Processing time: 1–2 business days (Monday–Friday)
• Made-to-order items: 4–6 week fulfillment window
• Pre-orders: Ship according to scheduled release date
• Orders are processed in the order received
UK Shipping
We ship to all UK addresses (England, Scotland, Wales, Northern Ireland):
Standard Delivery (3–5 business days)
• £4.95 for orders under £50
• FREE for orders £50 and above
Express Delivery (1–2 business days)
• £9.95 flat rate
Local London Delivery (Same Day/Next Day)
• £12.95 within Greater London
• Order by 2 PM for same-day delivery
Subscription Shipping
• FREE UK shipping included on all subscription plans
• Automatic delivery on your billing date
International Shipping
We currently ship to select international destinations:
• Rates calculated at checkout based on destination and weight
• Customs duties and taxes are the responsibility of the recipient
• Delivery times vary by location (typically 7–14 business days)
Shipping Restrictions
• We do not ship to PO boxes
• Isopropanol is shipped in compliance with UK hazardous goods regulations
• Some international destinations may have restrictions on alcohol-based products
Order Tracking
• Tracking information is emailed once your order ships
• Track your order through the carrier's website or your Purus Lumina account
• Contact us if tracking has not updated within 48 hours of shipment
Lost or Stolen Packages
• Customers must contact the shipping carrier directly for lost or stolen packages
• We are not responsible for packages marked as delivered by the carrier
• We recommend using a secure delivery location or requiring a signature
Damaged in Transit
• Report damage within 7 days of delivery
• Email hello@puruslumina.com with photos of damage
• Include order number and description of issue
• Replacement will be sent at no charge
Address Changes
• Contact us immediately if you need to change your shipping address
• Address changes cannot be made once the order has shipped
• Incorrect addresses provided by the customer may result in additional shipping charges
Contact Us
For shipping inquiries:
Email: hello@puruslumina.com
Phone: +44 7464 827810
Purus Lumina Ltd
3rd Floor, 86–90 Paul Street
London, EC2A 4NE
United Kingdom