Cancellation Policy

Last updated: July 2026

Purus Lumina Ltd is committed to a fair and transparent cancellation process for all orders and future subscription services.

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Order Cancellations

Orders may be cancelled before dispatch. To request a cancellation, contact us as soon as possible after placing your order.

Email: hello@puruslumina.com

Include: Your order number and the reason for cancellation.

If your order has already been dispatched, it cannot be cancelled. Please refer to our Refund Policy for return and refund options.

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Subscription Services

Purus Lumina subscription services — including the Patient Care Bundle — are currently in development and will be available shortly.

When subscription services launch, full cancellation terms will be published here. Our commitment is to a no-contract, cancel-anytime model with clear notice periods and no hidden charges.

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Wholesale & Institutional Orders

Cancellation terms for wholesale and institutional orders are governed by the terms agreed at the point of order. For queries, contact us directly.

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Cancellation Enquiries

For any cancellation questions, contact us at:

Email: hello@puruslumina.com

Registered Office: Purus Lumina Ltd, 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom

Clear terms. No surprises.