Refund Policy
Purus Lumina Ltd
Refund Policy
Last updated: 3 July 2026
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, contact us at hello@puruslumina.com with your order number and reason for return. We will provide return instructions upon approval.
Non-Returnable Items
The following items cannot be returned:
- Opened or used liquid products (for hygiene reasons)
- Gift cards
- Downloadable or digital products
- Items purchased on sale or at a discounted price
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
If you have not received your refund within 10 business days, please check with your bank or card provider before contacting us, as processing times vary.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at hello@puruslumina.com with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.
Return Shipping
You are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a tracked shipping service. We cannot guarantee receipt of returned items sent without tracking.
Contact
For all refund and return enquiries: hello@puruslumina.com
Purus Lumina Ltd · 3rd Floor, 86–90 Paul Street · London · EC2A 4NE · Registered in England and Wales